We have taken great care to ensure that your STAPPONE Sensor Insoles will fit most comfortable shoes.

Unfortunately, because shoe fits vary by manufacturer and brand, we cannot guarantee that your STAPPONE Sensor Insoles will fit all of your shoes.

Tip: For maximum comfort, we recommend removing the insole from your shoes beforehand, if possible, and replacing it with your stappone sensor insoles.

Our electronics and sensor technology are installed in such a way that they defy external environmental influences and withstand moisture. Our sensor soles are IP52 rated – this ensures complete protection against contact, protection against harmful dust deposits inside, and protection against water entering at an angle.

Please note that our STAPPONE sensor soles are a high-tech product and must be protected from moisture.

Regional value creation is a major concern for us.

All our suppliers have been carefully selected for their core competence, product quality and proximity to our company location in Vorarlberg, in Austria.

We are proud that 100% of our direct suppliers are located in Austria or Germany. This gives us the possibility to react quickly to the needs of our customers and to provide you with a high quality product.

Our STAPPONE sensor soles are currently available in our webshop or you can send us an email to order@stappone.com.

At its thickest point, the STAPPONE Sensor Sole measures 13mm and at its thinnest point it measures 5mm. Your STAPPONE Sensor Insoles are designed to fit most comfortable shoes. Our tip: For maximum comfort, we recommend removing the insole from your shoes, if possible, and replacing it with the STAPPONE Sensor Soles.

Don’t worry! A small crack does not affect the functionality of this smart and robust sole.

However, we still recommend not to wear the sensor sole in said shoe anymore, as it might lead to increased and larger cracks.

The STAPPONE Sensor Soles are charged with inductive chargers. QI is a widely used standard for wireless charging. Current smartphones are also equipped with this technology. With the help of this innovative charging option, your STAPPONE Sensor Soles can be charged very simply by simply placing them on the Sensor Soles. Nevertheless, the STAPPONE sensor soles may only be charged with the enclosed chargers.

The sensor soles are fully charged and functional after 2 to 3 hours.

The charger has two indicator lights on the top – a power light and a status light.

Power lamp

If the power lamp is green, the charger is supplied with power and the sensor soles can be charged. If this lamp does not light up, check the connection to the socket.

Indicator light

	A flashing blue light means that the charger is not supplied with sufficient power and the stapp one sensor soles cannot be charged without problems.
	A constant blue light indicates that charging is in progress.
	A constantly illuminated red indicator light signals an error in the process. Please remove the wireless charger from the insole and ensure that there are no obstacles between the wireless charger and the insole. Then align the wireless charger again as before and continue the charging process
	A flashing red indicator light signals that the charger has finished charging due to the high temperature and is cooling down. It is not necessary to remove the charger. This is a safety mechanism and not a cause for concern.

If the power lamp does not light up, it means that the charger is in standby mode and the sensor sole is not being charged. If the power lamp does not light up even though you have inserted the soles into the charging slot, please align the soles again. The heel area should be pressed completely to the edge so that the sensor soles are optimally placed in the charging slot.

There can be various reasons why the sensor soles do not charge:

• Check the power supply for the charger.
• Make sure that the charger is placed correctly on the sensor sole.

  It is important that the charger is placed flat and centrally on the sensor sole in the heel area (see illustration).

  

No, the soles are not washable. Large impurities can be wiped with a dry cloth.

Yes, our sensor sole is a medical device class I according to MDD and Austrian Medical Devices Act.

If the soles are no longer needed or the end of your loan period is approaching, send them back to us at Ghegastraße 3/1.2, 1030 Vienna, Austria.

→ 1 pair of sensor insoles in the selected size (EU 36-47).
→ Complete access to the Rehab App for Android (download via Playstore)
→ 2 inductive chargers incl. 2 matching charging cables
→ User Manual
→ Quick Start Guide

Our STAPPONE sensor soles are available in 4 different sizes. These cover the EU unisex shoe sizes 36 to 47.

Take a look at our size chart to get a better overview.

Yes. The stappone Rehab app is available for download free of charge from the Playstore.

https://play.google.com/store/apps/details?id=com.stappone.rehab

Yes, it is possible to share the progress with your friends on social networks.

The STAPPONE Sensor Soles need an active Bluetooth connection during the entire activity. If the connection is lost, the activity will automatically end. Active access to the Internet is only required when connecting or calibrating the sensor soles.

STAPPONE Rehab requires a continuous Bluetooth connection. The closer you keep your phone with you, the better the Bluetooth connection and therefore less chance of disconnection.

If the connection between the sensor soles and the smartphone is lost, the activity will automatically stop and a report will be generated.

You can find an overview of our delivery conditions and the delivery time here.

AT: 5€ – DE: 11€ – CH: 15€ (without customs)

Delivery time: AT 2-5 working days – DE 3-6 working days – CH 4-7 working days

AT Express: 16€ – DE Express: 18€ – CH Express: 25€ (without customs)

Express delivery time: Within EU 1-2 days – To Switzerland: 2-3 days

All incl. 20% VAT

Enter information The first step is to enter the body weight and the prescribed partial load. If it is not possible to reach the maximum limit for the calibration (for example, due to pain), you can enter a weight lower than the prescribed partial load under “Loadable with (kg)”. The entered weight must be at least 15kg.

Zero calibration In the next step, the sensor soles must be calibrated to a base value – without load. To do this, both legs must be lifted from the floor and START pressed. The sensor sole should be as free as possible from additional pressure during this calibration
FULL WEIGHT CALIBRATION In the next step, the sole which is fully loaded – using the healthy leg – is calibrated. For this purpose, the corresponding sensor sole must be loaded with the full body weight. Stand on your healthy leg and press START. The sensor sole should be loaded as evenly as possible – avoid loads exclusively in the heel or forefoot area.
PARTIAL WEIGHT CALIBRATION In the last step, the sole which is partially loaded – injured leg – is calibrated. For this purpose, the corresponding sensor sole must be loaded with the corresponding pre-set weight. Use an analogue scale to load the injured leg accordingly and press START. The sensor sole should be loaded as evenly as possible – avoid loads exclusively in the heel or forefoot area.

Note the following safety instructions regarding calibration:

• Calibration is important for the accuracy of your measurement.
• After each calibration, check in an activity whether the calibration was successful.
• The sensor sole is not a scale! The sensor soles provide an accuracy at 20% around the calibration point a maximum deviation of 5% if the calibration was successful.
• The sensor soles allow accurate data according to the above point up to 4 hours of use (wearing the sensor soles). After 4 hours (continuous or not), the soles must be recalibrated.
• We recommend using the sensor soles exclusively in a pair of shoes and not removing the sensor soles from them. Doing so can extend the life of a calibration

There can be several reasons why it is not possible to establish a connection between the insoles and the mobile device.

To establish a connection between the sensor soles and the smartphone, the sensor soles must be activated. Shake the sensor soles to activate them.
If a connection is still not possible, check the charging status of the insoles.
Place the charger on the surface of the sole in the heel area. Make sure the charger is centred on the sole with the stapp one logo facing up.

Make sure your WIFI or mobile internet is enabled. An active internet connection is required to connect your soles.

To ensure that the soles shown in the list are yours, you need to know the individual sensor sole ID.

The sole ID is indicated on the product label of your sensor soles. The sole ID of the right sensor sole is needed to connect the sensor soles with the smartphone.

If your sensor soles display incorrect data after calibration during activity, it is possible that the calibration process was not performed correctly.

Repeat the calibration and make sure you are using the correct side for the partial load and accurate weight limits.

Side for the partial load and accurate weight limits have been selected.

Try to distribute your pressure load evenly over the sole surface.

No, the sensor soles go into sleep mode by themselves after a certain time. You wake them up by slapping the soles together several times.

The required Android version is 7.0 or higher. Currently, the STAPPONE Rehab app can only be used on Android devices.

The sensor soles are charged using induction and the enclosed chargers. These are placed on the top of the sole in the heel area according to the illustration – change the position until the status light turns blue.

More information can be found in the user manual.

• 12 pairs of sensor sole size EU 36-47
• Product case with 24 integrated STAPPONE chargers (wireless energy transmission)
• STAPP ONE Research or STAPPONE Medical software for Windows
• Bluetooth Adapter (USB)

The three software systems are very similar in many respects – nevertheless, the STAPPONE products differ primarily in the clinical application area:

STAPPONE Physio is the basic package and has all the basic software functions like e.g. gait analysis. Due to the monthly payment is monthly with a corresponding minimum contract period.

More information about STAPPONE Physio can be found here.

STAPPONE Medical is an extension of the basic package and is mainly used by clinics or rehabilitation centers. More information can be found here.

STAPPONE Research can export patient data in CSV form in addition to the basic functions. Furthermore, STAPPONE Research can adapt the recording frequency as desired (up to a maximum of 62.5Hz). More information can be found here.

It is best to use the dongle by plugging it into the included extension cable. The smaller the distance between the sensor soles and the dongle, the better the connection and the lower the risk of data loss.

Please send us a screenshot of the report and a short description of the problem. Send this to support@stappone.com so that we can identify the error and solve it.

There can be several reasons why it is not possible to establish a connection between the insoles and the mobile device.

To establish a connection between the sensor soles and the smartphone, the sensor soles must be activated. Shake the sensor soles to activate them.
If a connection is still not possible, check the charging status of the insoles. Place the insoles in the corresponding charging slot and make sure that the logo is facing the charger (outwards). Align the insoles inside the charging slot (back and forth) until the status light turns blue.

The soles are activated by acceleration and pressure – tapping the soles against each other will wake them up from sleep mode. Also, make sure that the soles are charged. While charging, the power light should be green and the status lights should be blue. Make sure that the sensor soles are inserted into the correct charging slot – change the positioning within until the status light turns blue.

No, the sensor soles go into sleep mode by themselves after a certain time. You wake them up by slapping the soles together several times.

The left sensor sole cannot be found by your smartdevice at the moment. Please try the following steps in given order:

1. the sensor soles go into a sleep state when not in use. You can wake them up by tapping the sensor soles against each other several times. Try to connect again.
2. The batteries of the sensor soles may be empty. Please charge the sensor soles by inserting them into the corresponding charging slot in the case. Try to establish a connection again.

If you need personal assistance, please do not hesitate to contact our customer support (support@stappone.com)

Charging is done by means of an inductive charging unit, which is permanently installed in the respective slots in the case. It is therefore important to position them correctly in the charging slot.

• Make sure that the sensor soles are inserted in the corresponding slot.
• The sensor soles must be inserted into the slot with the lateral side facing up and the logo pointing towards the charger.
• The charger has two indicator lights on the top – a power light and a status light – it is important that the status light is blue.

Different colored LEDs are installed in the installed chargers to indicate the charging status. Below is a description of what the different colors mean:

	A flashing blue light means that the charger is not supplied with sufficient power and the stappone sensor soles cannot be charged without problems.
	A constant blue light indicates that charging is in progress.
	A constantly illuminated red indicator light signals an error in the process. Please remove the wireless charger from the insole and ensure that there are no obstacles between the wireless charger and the insole. Then align the wireless charger again as before and continue the charging process
	A flashing red indicator light signals that the charger has finished charging due to the high temperature and is cooling down. It is not necessary to remove the charger. This is a safety mechanism and not a cause for concern.

If the power lamp does not light up, it means that the charger is in standby mode and the sensor sole is not being charged. If the power lamp does not light up even though you have inserted the soles into the charging slot, please align the soles again. The heel area should be pressed completely to the edge so that the sensor soles are optimally placed in the charging slot.

No, the sensor soles go into sleep mode by themselves after a certain time. You wake them up by hitting the soles together several times.

The STAPPONE Medical, Physio and Research products can only be used on a Windows computer running at least Windows 10.